
Genki Instruments
Comments
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Official comment
Hi Adolfo, Thanks for bringing this to our attention. This has been fixed and new firmware for Wave v1.7.11 will be available shortly! Best,Daniel at Genki
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Official comment
Hi Hans,I'm very sorry if we have missed your enquiry. Could you please reach out to our support email wave@genkiinstruments.com and we'll try our best to sort this out. Best,Daniel at Genki
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Official comment
Dear Kaleo, I'm sorry to hear about your problems. Please reach out to our support email wave@genkiinstruments.com and we will try our best to sort this out. Best,Daniel from Genki
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Hello PJ, Sorry to keep you waiting. This has been fixed and will roll out with new Wave firmware v1.7.11 shortly.
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Official comment
Hi Ray,Thank you for bringing this to our attention! This has been fixed and will roll out with new Wave firmware v1.7.11 shortly.
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Official comment
Hello John, Can you make sure that Softwave has Bluetooth permissions through System Settings -> Privacy & Security -> Bluetooth ? Best,Daniel from Genki
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Official comment
Hi JC, We've tested the latest version of Softwave with Windows 11 but we could not reproduce your issue of key commands not being recognised by FL Studio. Could you send us a quick screen recordin...
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Hey, please check out the latest Softwave update (v0.13.2). The Bluetooth issues should be solved. https://github.com/genkiinstruments/releases/releases/download/softwave/Softwave_mac.zip
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If Wave loses power when unplugged, that usually indicates that the battery is faulty and needs to be replaced. If your Wave is within the warranty period, please file a support ticket.
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Official comment
Apologies for the late responses. Please see the official comment on this thread https://genkiinstrumentshelp.zendesk.com/hc/en-us/community/posts/27678863207185-Genki-Rings-connections-problems-on...