Genki Instruments

Official comment

1. Community
2. Wave
3. sending CC on DOWN button press

Hi Adolfo, Thanks for bringing this to our attention. This has been fixed and new firmware for Wave v1.7.11 will be available shortly! Best,Daniel at Genki

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• Created February 17, 2025 15:45
• 0 votes

Official comment

1. Community
2. Wave
3. Now 2 minutes on 1 charge

Hi Hans,I'm very sorry if we have missed your enquiry. Could you please reach out to our support email wave@genkiinstruments.com and we'll try our best to sort this out. Best,Daniel at Genki

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• Created February 17, 2025 15:19
• 0 votes

Official comment

1. Community
2. Wave
3. My Wave Ring doesn’t charge and won’t turn on?

Dear Kaleo, I'm sorry to hear about your problems. Please reach out to our support email wave@genkiinstruments.com and we will try our best to sort this out. Best,Daniel from Genki

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• Created February 17, 2025 15:17
• 0 votes

1. Community
2. Wave
3. standalone wave patch change

Hello PJ, Sorry to keep you waiting. This has been fixed and will roll out with new Wave firmware v1.7.11 shortly. 

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• Created February 17, 2025 14:50
• 0 votes

Official comment

1. Community
2. Wave
3. Auto-activate in standalone mode is not working (MAC OS, Softwave v0.13.5, Wave Firmware v1.7.10)

Hi Ray,Thank you for bringing this to our attention! This has been fixed and will roll out with new Wave firmware v1.7.11 shortly. 

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• Created February 17, 2025 14:49
• 0 votes

Official comment

1. Community
2. Softwave
3. Softwave not recognising Bluetooth on Macbook Pro/Sonoma 14.4

Hello John, Can you make sure that Softwave has Bluetooth permissions through System Settings -> Privacy & Security -> Bluetooth ? Best,Daniel from Genki

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• Created November 04, 2024 11:31
• 0 votes

Official comment

1. Community
2. Softwave
3. Key commands not working in FL studio anymore

Hi JC, We've tested the latest version of Softwave with Windows 11 but we could not reproduce your issue of key commands not being recognised by FL Studio. Could you send us a quick screen recordin...

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• Created October 23, 2024 15:41
• 0 votes

1. Community
2. General Discussion
3. Wavefront issues - no customer support response?

Hey, please check out the latest Softwave update (v0.13.2). The Bluetooth issues should be solved. https://github.com/genkiinstruments/releases/releases/download/softwave/Softwave_mac.zip

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• Created August 27, 2024 11:29
• 0 votes

1. Community
2. Wave
3. Wave won't start

If Wave loses power when unplugged, that usually indicates that the battery is faulty and needs to be replaced. If your Wave is within the warranty period, please file a support ticket.

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• Created August 26, 2024 17:18
• 0 votes

Official comment

1. Community
2. Wave
3. Wave Won't Connect

Apologies for the late responses. Please see the official comment on this thread https://genkiinstrumentshelp.zendesk.com/hc/en-us/community/posts/27678863207185-Genki-Rings-connections-problems-on...

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• Created August 26, 2024 17:03
• 0 votes