
Genki Instruments
Comments
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Official comment
Yes, by default, it is the middle button: https://genkiinstrumentshelp.zendesk.com/hc/en-us/articles/360013792738-Wave-s-configuration-panel Please note that you can not mute individual functions w...
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Official comment
Hey, Jo! Thanks for dropping by! Unfortunately, there isn't a way to get the battery level. But when a charger is plugged in, you should see a line representing the current battery level. Hope this...
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Hello, juvenille A! We're sorry to hear that you're having these issues. No worries, we're here to help! Please shoot us an email at wave@genkiinstruments.com, so we can assist you further. Lookin...
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Thank you! Will wait for the video. :-)
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Official comment
Hello, Dariodn81! Thank you for letting us know your concern. First, which OS are you using? Would you mind sending us a screen recording showing the problem at wave@genkiinstruments.com? Thank you...
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Official comment
Hi Johan, Thanks for dropping by! Using the rings in standalone mode will allow all eight functions to be configured for both rings, but they'll operate independently. Currently, we only support 8...
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Hi Dre,I'm sorry to hear that the swipe features are not working properly in your case. Please make sure that the gestures are not muted. You can look for a Ø sign in the top-right corner of the ge...
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Hey! You need to have El Capitan or higher (v. 10.11). You can also check this information at https://genkiinstrumentshelp.zendesk.com/hc/en-us/articles/360013714717-Wave-for-Music Hope this helps!
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Hi Hatfieldcreek, To sort out Bluetooth issues on macOS, could you try clearing the Bluetooth cache on your system, as described on the Troubleshooting page? If that does not sort the problem out,...
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Hi P.M. O'Sullivan, I'm sorry to hear Wave is not working properly in Ableton Live on your system. There could be a problem with the virtual MIDI driver in your system. Assuming you've installed lo...