Genki Instruments

Official comment

1. Community
2. Wave
3. Can I turn 'vibrato' on and off using a switch on the ring?

Yes, by default, it is the middle button: https://genkiinstrumentshelp.zendesk.com/hc/en-us/articles/360013792738-Wave-s-configuration-panel Please note that you can not mute individual functions w...

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• Created February 07, 2023 09:20
• 0 votes

Official comment

1. Community
2. Wave
3. Genki Wave battery status

Hey, Jo! Thanks for dropping by! Unfortunately, there isn't a way to get the battery level. But when a charger is plugged in, you should see a line representing the current battery level. Hope this...

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• Created October 12, 2022 12:42
• 0 votes

1. Community
2. Softwave
3. Softwave falsely thinks Bluetooth is off, unable to see Wave ring.

Hello, juvenille A! We're sorry to hear that you're having these issues. No worries, we're here to help! Please shoot us an email at wave@genkiinstruments.com, so we can assist you further.  Lookin...

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• Created April 20, 2022 11:35
• 0 votes

1. Community
2. Wave
3. Auto select call doesn't work

Thank you! Will wait for the video. :-)

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• Created April 12, 2022 23:49
• 0 votes

Official comment

1. Community
2. Wave
3. Auto select call doesn't work

Hello, Dariodn81! Thank you for letting us know your concern. First, which OS are you using? Would you mind sending us a screen recording showing the problem at wave@genkiinstruments.com? Thank you...

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• Created April 11, 2022 21:25
• 0 votes

Official comment

1. Community
2. Softwave
3. Can I use 2 waves in standalone to control midi in my DAW??

Hi Johan,  Thanks for dropping by! Using the rings in standalone mode will allow all eight functions to be configured for both rings, but they'll operate independently. Currently, we only support 8...

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• Edited February 21, 2022 15:19
• 0 votes

1. Community
2. General Discussion
3. Wave For Work Swipe feature doesn't work (Macbook Air 2021)

Hi Dre,I'm sorry to hear that the swipe features are not working properly in your case. Please make sure that the gestures are not muted. You can look for a Ø sign in the top-right corner of the ge...

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• Created February 10, 2022 11:40
• 0 votes

1. Community
2. General Discussion
3. Mac os 12

Hey! You need to have El Capitan or higher (v. 10.11).  You can also check this information at https://genkiinstrumentshelp.zendesk.com/hc/en-us/articles/360013714717-Wave-for-Music  Hope this helps!

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• Created January 07, 2022 01:44
• 0 votes

1. Community
2. Wave
3. Wave Won't Connect

Hi Hatfieldcreek, To sort out Bluetooth issues on macOS, could you try clearing the Bluetooth cache on your system, as described on the Troubleshooting page? If that does not sort the problem out,...

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• Created January 04, 2022 12:16
• 0 votes

1. Community
2. Wave
3. Connecting in Ableton no device

Hi P.M. O'Sullivan, I'm sorry to hear Wave is not working properly in Ableton Live on your system. There could be a problem with the virtual MIDI driver in your system. Assuming you've installed lo...

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• Created January 04, 2022 12:12
• 0 votes