Genki Instruments

Total activity 389
Last activity February 17, 2025 15:45
Member since September 15, 2020 20:47

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Genki Instruments commented, February 17, 2025 15:45
Official comment
Hi Adolfo, Thanks for bringing this to our attention. This has been fixed and new firmware for Wave v1.7.11 will be available shortly! Best,Daniel at Genki
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Genki Instruments commented, February 17, 2025 15:19
Official comment
Hi Hans,I'm very sorry if we have missed your enquiry. Could you please reach out to our support email wave@genkiinstruments.com and we'll try our best to sort this out. Best,Daniel at Genki
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Genki Instruments commented, February 17, 2025 15:17
Official comment
Dear Kaleo, I'm sorry to hear about your problems. Please reach out to our support email wave@genkiinstruments.com and we will try our best to sort this out. Best,Daniel from Genki
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Genki Instruments commented, February 17, 2025 14:50
Hello PJ, Sorry to keep you waiting. This has been fixed and will roll out with new Wave firmware v1.7.11 shortly.
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Genki Instruments commented, February 17, 2025 14:49
Official comment
Hi Ray,Thank you for bringing this to our attention! This has been fixed and will roll out with new Wave firmware v1.7.11 shortly.
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Genki Instruments commented, November 04, 2024 11:31
Official comment
Hello John, Can you make sure that Softwave has Bluetooth permissions through System Settings -> Privacy & Security -> Bluetooth ? Best,Daniel from Genki
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Genki Instruments commented, October 23, 2024 15:41
Official comment
Hi JC, We've tested the latest version of Softwave with Windows 11 but we could not reproduce your issue of key commands not being recognised by FL Studio. Could you send us a quick screen recordin...
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Genki Instruments commented, August 27, 2024 11:29
Hey, please check out the latest Softwave update (v0.13.2). The Bluetooth issues should be solved. https://github.com/genkiinstruments/releases/releases/download/softwave/Softwave_mac.zip
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Genki Instruments commented, August 26, 2024 17:18
If Wave loses power when unplugged, that usually indicates that the battery is faulty and needs to be replaced. If your Wave is within the warranty period, please file a support ticket.
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Genki Instruments commented, August 26, 2024 17:03
Official comment
Apologies for the late responses. Please see the official comment on this thread https://genkiinstrumentshelp.zendesk.com/hc/en-us/community/posts/27678863207185-Genki-Rings-connections-problems-on...
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