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Genki Instruments

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Latest activity by Genki Instruments
  • Genki Instruments commented,

    Hey! You need to have El Capitan or higher (v. 10.11).  You can also check this information at https://genkiinstrumentshelp.zendesk.com/hc/en-us/articles/360013714717-Wave-for-Music  Hope this helps!

  • Genki Instruments commented,

    Hi Hatfieldcreek, To sort out Bluetooth issues on macOS, could you try clearing the Bluetooth cache on your system, as described on the Troubleshooting page? If that does not sort the problem out,...

  • Genki Instruments commented,

    Hi P.M. O'Sullivan, I'm sorry to hear Wave is not working properly in Ableton Live on your system. There could be a problem with the virtual MIDI driver in your system. Assuming you've installed lo...

  • Genki Instruments commented,
    Official comment

    Hi Tim, Softwave has the ability for plugins to process sound from the microphone. If you do not wish to allow access to the microphone, you can deny access. If, for some reason, the system is over...

  • Genki Instruments commented,
    Official comment

    Hi Hatfileldcreek. I'm sorry the previous answer was not helpful. To clarify your original question: Currently, each preset can send MIDI on one channel. We've noted your request to be able to send...

  • Genki Instruments commented,

    Hello, Hatfieldcreek! Thank you for your question. Feel free to check these links: https://genkiinstrumentshelp.zendesk.com/hc/en-us/articles/360015158658-CC-numbers Hope this helps!🙂

  • Genki Instruments commented,

    Hi, Nowypantadeusz! Thank you for letting us know your concern. Rest assured that we're always here to help! We are unable to view the link. If you would, please shoot us an email at wave@genkiinst...

  • Genki Instruments commented,

    Hi Hel1x,  Thank you for your post.  When connecting Wave, please make sure that it's on and not connected (two fading dots on the LED display). Please let us know if this works. Thank you!  

  • Genki Instruments created an article,

    NI Traktor Pro 3

    To make sure Wave works with Traktor Pro 3, navigate to the top left corner of your screen to Preferences → Audio Setup. Make sure you've selected an audio device. Mapping movements To map Wave t...

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  • Genki Instruments commented,

    Hi, Reset! You should be able to install new firmware on the ring manually through an Android/iOS device. Please follow the steps listed under "I can't update the firmware of my Wave through Softwa...