
Genki Instruments
Activity overview
Latest activity by Genki Instruments-
Genki Instruments commented, Official commentHi Adolfo, Thanks for bringing this to our attention. This has been fixed and new firmware for Wave v1.7.11 will be available shortly! Best,Daniel at Genki
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Genki Instruments commented, Official commentHi Hans,I'm very sorry if we have missed your enquiry. Could you please reach out to our support email wave@genkiinstruments.com and we'll try our best to sort this out. Best,Daniel at Genki
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Genki Instruments commented, Official commentDear Kaleo, I'm sorry to hear about your problems. Please reach out to our support email wave@genkiinstruments.com and we will try our best to sort this out. Best,Daniel from Genki
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Genki Instruments commented, Hello PJ, Sorry to keep you waiting. This has been fixed and will roll out with new Wave firmware v1.7.11 shortly.
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Genki Instruments commented, Official commentHi Ray,Thank you for bringing this to our attention! This has been fixed and will roll out with new Wave firmware v1.7.11 shortly.
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Genki Instruments commented, Official commentHello John, Can you make sure that Softwave has Bluetooth permissions through System Settings -> Privacy & Security -> Bluetooth ? Best,Daniel from Genki
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Genki Instruments commented, Official commentHi JC, We've tested the latest version of Softwave with Windows 11 but we could not reproduce your issue of key commands not being recognised by FL Studio. Could you send us a quick screen recordin...
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Genki Instruments commented, Hey, please check out the latest Softwave update (v0.13.2). The Bluetooth issues should be solved. https://github.com/genkiinstruments/releases/releases/download/softwave/Softwave_mac.zip
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Genki Instruments commented, If Wave loses power when unplugged, that usually indicates that the battery is faulty and needs to be replaced. If your Wave is within the warranty period, please file a support ticket.
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Genki Instruments commented, Official commentApologies for the late responses. Please see the official comment on this thread https://genkiinstrumentshelp.zendesk.com/hc/en-us/community/posts/27678863207185-Genki-Rings-connections-problems-on...