Genki Instruments
Activity overview
Latest activity by Genki Instruments-
Genki Instruments commented, Official commentHello John, Can you make sure that Softwave has Bluetooth permissions through System Settings -> Privacy & Security -> Bluetooth ? Best,Daniel from Genki
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Genki Instruments commented, Official commentHi JC, We've tested the latest version of Softwave with Windows 11 but we could not reproduce your issue of key commands not being recognised by FL Studio. Could you send us a quick screen recordin...
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Genki Instruments commented, Hey, please check out the latest Softwave update (v0.13.2). The Bluetooth issues should be solved. https://github.com/genkiinstruments/releases/releases/download/softwave/Softwave_mac.zip
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Genki Instruments commented, If Wave loses power when unplugged, that usually indicates that the battery is faulty and needs to be replaced. If your Wave is within the warranty period, please file a support ticket.
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Genki Instruments commented, Official commentApologies for the late responses. Please see the official comment on this thread https://genkiinstrumentshelp.zendesk.com/hc/en-us/community/posts/27678863207185-Genki-Rings-connections-problems-on...
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Genki Instruments commented, Official commentHi all!We have just now pushed an updade for Softwave v0.13.2 which contains a firmware update for Wave (v1.7.9) which should fix these issues that were introduced in a previous firmware update. Yo...
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Genki Instruments commented, Official commentHello, Thanks for reaching out to us. Sorry how long it took us to respond! I think you've found a bug in the firmware, and we will try our best to get it fixed as soon as possible. Best,Daniel fro...
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Genki Instruments commented, Hi, we are truly sorry for all the trouble you seem to be facing. If you want to roll back to an older Softwave and Wave firmware version, you can use these versionsWave firmware v1.7.2 https://git...
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Genki Instruments commented, Hello, I'm sorry to hear about that! There doesn't seem to be a known issue with the firmware, but I suspect there could be a cache issue with the Bluetooth device in your computer.Please follow th...
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Genki Instruments commented, Official commentHi, We apologize for the late reply. We just launched a new update for Softwave v0.13.1 with updated firmware for Wave (v1.7.8) and Wavefront (v1.2.1). These updates should fix the issues with Wave...