Wave's battery drained when not used

I noticed that my Wave ring is loosing  its charge when not used. I charged it the sunday 1 of november and by the 7 it was completly drained with very little use. I thought that maybe I didn't turned it off properly, so I recharged it completly the 8th of november and when I opened the box this morning (15th) the ring was completly drained without any use at all during the last week. Has anybody else experimented that? Regards





  • Hi Stephane, 

    Thank you for letting us know your concern.

    We would greatly appreciate the opportunity to discuss this further with you. If you would, please shoot us an email at wave@genkiinstruments.com with your order number, email address, and complete name used upon purchase.

    Thanks, and have a great day!


  • I am going through the same thing. :(

  • Hi,
    Joanne from Genki suggested to me to update Wave with the latest firmware.I didn't  have time to update it yet but I hope it will fix this ennoying  battery draining issue.

  • I did a firmware update two days ago. I plan to check the battery status in the next 5 days. I wish you good results...

  • Hi,

    Thank you, you too! Hope this will fix it .Please let me know if you don't mind. I'll let you know once I've done it.

    Fingers crossed!


  • Turned it on today to check. I tried to run it because there was a firmware update, but the update didn't work and it stopped. :-[
    So I contacted genki.

    Anyway, I want you to be successful. 

  • Sorry to hear that!! I haven't done it yet cause my only "computer" is an Ipad Pro  and I need to hooke up the Wave to a friend's computer to do the update. I will report my results here as soon as I 'll do it. Good luck!!


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