communication drops constantly with wave ring

I have been using the wave ring to collaborate with a dancer for the past 2 months and we did not have any major issues with the communication between the computer and the ring. But when we went yesterday to the venue to do the dress rehearsal of the piece, the communication with the ring kept dropping making it impossible to perform the piece. The computer is 2 -3 meters away from the person wearing the ring. What could be happening and please can you advise on what to do about it? could it be the fact she is wearing a wireless mic that we also need for the performance affecting the communication? help!



  • I also experience the communication drop consistently using Mac OS 11.6.1, Wave with the latest firmware, at only a foot away from the computer. It either drops the communication completely, or my DAW (Logic Pro) still registers the Wave movements, but Softwave stopped reflecting the Wave movements... :-(


  • Eduardo Martinez Did you get a resolution for your issue?  I have the same problem but with Nuendo.

  • Hi Jonathan. Unfortunately no, no response from the technical team to my ticket from December. Customer Service response was to mail it back for credit at my cost & risk, if it didn't make it back to Genki.


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