Wave ring blinking and not connecting to Software

Just got Wave Ring. I downloaded the software and installed it. Software asked to connect to Wave Ring and download new firmware, which I allowed it to do. Now Wave ring blinks every time I start Software. There is no connection, I can see it's trying but no connection. My system is win 10 and I do have "Windows Bluetooth LE Enumurator". I don't know if it's firmware or something else

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  • Official comment

    Dear Tracy, thank you so much for reaching out to us. I am sorry to hear that you are experiencing these technical difficulties. Have you tried restarting your computer after the update?

    In order to better understand your issues, we ask that you please contact our support - https://support.genkiinstruments.com/hc/en-us/requests/new

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