Firmware Update Issues. Can the Wave be reset?
I just received my Genki Wave. I'm on windows 10 and followed all the steps.
The drivers are installed, it's in slot 8 (0-9 as directed), it connects via bluetooth, but now it won't work.
I clicked the button to upgrade my firmware and it got stuck in a loop. The wave started blinking, it connected, then wouldn't move from 0% and would fail.
I then tried the iOS update using nRF Toolbox and it won't work either. It connects briefly, but then the status shows as disconnected.
The only message it sends to software is tap. Every other control doesn't do anything.
So my new Genki wave on Win10 won't do anything.
Is there a way to fully reset the wave perhaps and start over with a fresh wave ring so I can update only via nRF? Anyone else have firmware or connection issues on Win10?
It seems the install is much smoother on Mac. Hoping someone can help guide me to get this working :)
Trying to update firmware on a new Wave on OS X (10.15.7 (19H15)) and having similar issues.
Hi, sorry for responding so late!
If this is still an issue, we've just released a new version of Softwave with new firmware. You can read all about it here.
If the issue persists, please contact us through support and we'll try to resolve it!
I just tried with the new software. The update failed. I tried closing the windows and trying again and it failed again.
Is it possible to point directly to it and download the actual firmware file? Perhaps some firewall issue on my work computer is blocking the connection? I can try later on a home pc.
Also, for loopmidi how does it work in tandem? I imagine I make a new midi input and output port and assign it in the audio/midi settings?
Hi Aaron, sorry for the late reply.
The firmware update is bundled into Softwave so I'm not sure your firewall is blocking it. If updating through Softwave doesn't work, and the manual method through iOS / Android doesn't work either, please file a support ticket and we'll try to resolve it.
For loopMIDI, there should be no need to create ports manually. Softwave will take care of that automatically.
I'm having the exact same issue on a Macbook Pro 2018 (OS 10.13.6).
I've repeatedly tried to update firmware. The progress bar stays at 0% and eventually I get this error message. The ring will not function without the update.
Can you try updating the firmware using the manual method described under "I can't update the firmware of my Wave through Softwave" on the troubleshooting page?
There is a firmware update, so I ran it, but it stopped.
So I read the firmware related article and tried it as it is, but it doesn't work.
What should I do?
You should be able to install new firmware on the ring manually through an Android/iOS device. Please follow the steps listed under "I can't update the firmware of my Wave through Softwave" on the troubleshooting page.
Please note that the device's name will be "Firmware update" instead of "Wave" in step 6.
For firmware update issues in Wave for Work, you can check also this link:
Hope this information helps. Please let us know if this is enough to solve the problem.🙂️
Everyone followed the instructions but the app does not function as you described.
1. It doesn't show the WAVE as a Bluetooth device available for connection
2. On the iOS app there is not a select file feature
Device : iPhone 12 Pro
rnf Toolbox v 5.0.6
# of repros 5/5
REVISED REPRO STEPS (to get to where I got stuck) :
Device : iPhone 12 Pro
rnf Toolbox v 5.0.6
*** Well now I'm unzipping it in Files. UGh and now the ring wont go into pairing mode. This is a nightmare.
*********** I tried EVERYTHING possible. Zipped unzipped. Nothing works.
Thank you for your post.
When connecting Wave, please make sure that it's on and not connected (two fading dots on the LED display).
Please let us know if this works. Thank you!
I was able to find the firmware update I needed on the notion.so page. Thanks Genki support! I was able to solve this issue.
Hi there. Is there no solution for what HEL1X and aaronbrownsound (hi Aaron!) have asked above? I have two Wave rings and they both are completely unresponsive with any combination of button presses (long or short) and are both unable to be updated via firmware using the rNF Toolbox. I get the same "Error. Can not create Firmware" error as shown above despite both devices appearing as "Firmware update" in the bluetooth list. Both devices are permanently just blinking 1 white light without any response to reset and I guess I"m just going to wait until their battery goes out or return them. Very disappointing first experience for tech. Definitely not what I was hoping for.
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