re-installing Softwave Windows 10

I had some difficulty with Softwave once the software told me I needed to update. When I tried to install the Softwave, it seemed to install OK but the application would not run - you click on it in the start menu (Windows 10) but you just get a blue circle for 1 second then nothing happens. Then I read this post about another software, and this deleting the folders worked for re-installing Softwave! Just uninstall it, delete those folders in AppData, then install a fresh Softwave. (replace JamKazam with Softwave)

Deleting your configuration and cache folders on Windows

1. Open Windows File Explorer (the folder icon in your task bar)

2. Locate your C: drive.

3. Navigate to and open the C://Users/[your login name] folder.

4. Find the AppData folder. It may be hidden. 

- In Windows 10, click the View tab, and check the Hidden items checkbox. 

- In  Windows 11, select Show > Hidden Items from the View menu.

5. Open the AppData folder.

6. Open the AppData/Roaming folder and delete the JamKazam folder. (This is your configuration folder)

7. Open the AppData/Local folder and delete the JamKazam folder. (This is your cache folder).

8. Start JamKazam.

You will have to sign in, and re-create audio profiles for any interfaces you are using.

Deleting your configuration and cache folders on Mac

1. Open the Finder.

2. Locate your system drive, usually named Mac HD.

3. Navigate to and open the Users/[your login name] folder.

4. Find the folder named .config. It may be hidden.

- If it is hidden, type Cmd+Shift+dot (.) After showing it, it will look greyed out, but can be opened.

5. Open the .config folder.

6. Delete the JamKazam folder. (This is your configuration folder)

7. Open the Users/Library/Caches folder and delete the JamKazam folder. (This is your cache folder).

8. Empty the Trash.